There are several possible reasons why you are not receiving surveys sent to your entity in the portal.
Firstly, each entity must have a primary responder for any of its users to receive surveys. If there is no primary responder assigned for an entity, you will not receive surveys even if you are a responder on that entity.
Secondly, only responders can receive surveys while survey notification e-mails are only sent to primary responders. If you are a primary responder but do not have the responder role on an entity, you will not receive that entity’s surveys on your dashboard though you will receive e-mail notifications.
Please note that a primary responder is not the same as a responder; In order to receive and respond to surveys the primary responder must also be assigned the responder role.